IT Assistant | Mombasa

Job Type: Full Time
Closing Date: 6th December 2024
Location: Mombasa
Reporting Line: Head of IT

Job Overview

Standard Investment Bank Ltd (SIB) is a leading financial services firm in Kenya founded in 1995. The firm offers individual and institutional clients a single point of entry for Asset Management, Securities Trading, Market Research, Investment Management and Corporate Finance. SIB is regulated as an Investment Bank (2003) and a Money Manager (2018) by the Capital Markets Authority.

We are seeking a highly motivated Information Technology expert to join our Technology department as an IT Assistant. The successful candidate will be responsible for providing technical support, troubleshooting computers, ensuring the network is functioning properly, seeing through assigned projects, and basic programming.

The successful candidate will be expected to carry out the following duties and responsibilities.

Duties and Responsibilities:

• Providing technical support to users in the organization.
• Ensuring the network infrastructure is working correctly, diagnosing problems, and resolving them.
• Performing regular checks on systems and prepare reports to the Head of Technology based on the company IT policies and procedures.
• Undertaking assigned projects, which may include systems maintenance, upgrades or programming.
• Configuring the telephony system, which includes onboarding new users, off boarding leavers and any required maintenance.
• Designing, configuring, managing, and maintaining network services for existing devices and new devices, to facilitate efficient wired and wireless network setup and perform L2 switching and L3 routing.
• Deploying and administering security services in information systems and infrastructure while ensuring 100% compliance with the set security policy standards.
• Designing and implementing new solutions as well as improve resilience of the current information systems environment.
• Reporting network operational status by gathering and prioritizing information and managing projects.
• Liaising with project management teams, third-line engineers and service desk engineers on a regular basis to ensure smooth operations of our services.
• Performing any other assigned company duties.

Requirements:

• BSc in Computer Science, Information Technology, Telecommunications or any other related field.
• 0-2 years of experience in a highly active IT support environment.
• Proven experience as an IT Assistant, IT Consultant or similar role.
• Networking and ITIL Certifications will be an added advantage
• Strong knowledge of computer hardware and software troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong analytical and problem-solving skills.
• Detail-oriented and ability to multitask.
• Proactive, with a desire to learn and improve.