1. Introduction

Standard Investment Bank (SIB) is one of East Africa’s leading investment management and advisory firms, celebrating 30 years of market leadership. SIB provides investment banking, global markets, fund management, Islamic finance, research, and securities trading.

2. Purpose of the RFP

This RFP seeks to engage a qualified Website Management and Support provider to maintain, secure, optimize, and enhance www.sib.co.ke and all product microsites.

3. Scope of Work

• Website maintenance & content updates
• Technical support & troubleshooting
• Security monitoring & risk mitigation
• Performance optimization
• Analytics, reporting & UX improvement
• Campaign landing pages & integrations

4. Deliverables

• Monthly maintenance & security report
• Quarterly performance review
• SLA‑based content updates
• Security documentation & backup logs
• Incident management reports

5. Service Level Agreement (SLA)

• 9% uptime
• Critical issues: Response 2 hrs, Resolution 12 hrs
• High priority: Response 6 hrs, Resolution 24 hrs
• Standard: Response 24–48 hrs, Resolution 3–5 days

6. Qualification Requirements

• Proven expertise managing financial‑sector websites
• Proficiency in WordPress/Elementor & API integrations
• Security capabilities
• Qualified support team
• Three client references

7. Proposal Submission Requirements

• Technical proposal
• Financial proposal
• Compliance documents

8. Evaluation Criteria

• Experience – 25%
• Technical approach – 30%
• Team competence – 20%
• Security plan – 15%
• Financial proposal – 10%

9. Submission Deadline

Submit proposals to procurement@sib.co.ke by Friday 5^th December 2025.

10. Clarifications

All clarifications should be sent to it@sib.co.ke.

11. Confidentiality

All information shared in this RFP must be treated as confidential.

12. Reservation of Rights

SIB reserves the right to accept or reject any proposal, request additional details, or make no award.